Privacy Policy
Effective Date: April 2026
Sellewa (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you use the Sellewa website, mobile application, and related services.
Information We Collect
We may collect the following information:
Personal Information
- Full name
- Email address
- Phone number
- Date of birth
- Profile photo
- Delivery address and location
Account and Marketplace Information
- Listings you create
- Photos and videos you upload
- Messages between buyers and sellers
- Offers, orders, escrow, wallet, and payment history
- Seller verification information
- Device information and account identifiers
Payment and Financial Information
When you make or receive payments, we may collect:
- Transaction history
- Wallet balances
- Mobile money or bank account information
- Payment reference numbers
We do not store full card numbers. Payments may be processed through trusted third-party providers.
How We Use Your Information
We use your information to:
- Create and manage your account
- Enable buying, selling, messaging, delivery, and payments
- Verify identities and reduce fraud
- Process transactions and escrow services
- Improve customer support and platform security
- Send notifications about orders, offers, payments, and account activity
- Comply with legal and financial obligations
Sharing of Information
We do not sell your personal information.
We may share limited information with:
- Payment providers and banks
- Delivery partners
- Government or legal authorities where required
- Service providers that help us operate the platform
Examples may include mobile money providers, banks, fraud-prevention services, and hosting providers.
Location Information
Sellewa may collect approximate or precise location information to:
- Help buyers and sellers find nearby listings
- Support delivery tracking
- Verify pickup and delivery activities
You can disable location permissions in your device settings, although some features may stop working.
Data Retention
We keep your information only as long as needed to provide our services and meet legal obligations.
Most account and profile information can be deleted within 30 days after a verified deletion request.
Some information may be retained longer, including:
- Transaction records
- Escrow and payment history
- Dispute records
- Fraud-prevention and security records
Security
We use encryption, secure connections, and other reasonable safeguards to protect your information.
However, no system is perfectly secure, and users should keep their passwords and account details safe.
Children
Sellewa is intended for users aged 16 and above. We do not knowingly collect personal information from children under 16.
Your Rights
You may:
- Access your information
- Request correction of inaccurate information
- Request deletion of your account or specific data
- Contact us with privacy questions or complaints
To make a request, email support@sellewa.com.
Contact Us
If you have questions about this Privacy Policy, contact us at:
Sellewa
Accra, Ghana